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Terms and conditions apply. See Engie page for more information.
It is very important that you check your contract documentation to make sure you know your rights, as they may differ depending on which type warranty contract you buy.
|Insurance Contract||Service Contract|
|Selling standards||There are very high standards applied to regulated firms by the Financial Conduct Authority in respect to selling practices. These standards ensure that you are provided with clear, honest and not misleading information about the product before you make the decision to purchase an insurance contract.||Whilst service contracts providers have to comply with a variety of consumer protection standards, there is not a similar active regulator such as the Financial Conduct Authority ensuring that sales practices are of a high standard.|
|Regulation||We are authorised and regulated by the Financial Conduct Authority and the insurance company who underwrites the policy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.||Whilst service contracts providers have to comply with a variety of consumer protection standards, there is not a similar overseeing and active regulator such as the Financial Conduct Authority.|
|Making a complaint||There are specific rules set out for regulated firms to follow when assessing a complaint. If the regulated firm is unable to close your complaint to your satisfaction you will have the right to refer your complaint to the Financial Ombudsman Service without charge.||Whilst the service contract provider would make every attempt to address your complaint, you will not necessarily have access to a free independent arbitration service if the service provider is unable to close your complaint to your satisfaction.|
|Insolvency||We and our insurer are covered by the Financial Services Compensation Scheme ('FSCS'). The FSCS is the UK's compensation fund for customers of authorised financial services firms. The FSCS may pay compensation to a customer if a firm is unable, or likely to be unable, to pay claims made against it.||In order to protect their customers in the event of insolvency, some service contract providers set aside funds to cover their non-insured schemes. However, this may not always be the case, so it is important to check your contract document carefully.|