Claims

How to make a motor claim...

"I am well satisfied with all dealings with you."Mr W.Markham - 27/06/2016
"No quibble settlement of my claim. Would I recommend Warranty Direct? Yes - without question! Thank you!"Mr R. Buttifant - 27/06/2016
"My claim payment was received 7 days after posting the claim form. Wow! Can anyone beat that? That is service!"Mr R. Catherall - 01/06/2016
"Excellent service with no quibbling. I would very highly recommend Warranty Direct to anyone."Mr P. Hides - 31/05/2016
"I really cannot think of any way you can improve as your service is already outstanding!"Mr J.P. Handley - 11/05/2016
"Warranty Direct offer a first class service from beginning to end."Mr J. Dickson - 15/04/2016
"Warranty Direct are an honourable organisation and provide a high level of quality cover."Mr C. Burden - 14/04/2016
"Warranty Direct were as good as their word and settled the refund extremely quickly."Mrs L. Greenberg - 28/03/2016
"My Warranty Direct policy provides peace of mind in the unexpected event of a major failure."Mr R. Minashi - 10/03/2016
"Warranty Direct took the hassle out of getting my refund of garage fees and made the whole process easy."Mr D.Cox - 09/02/2016
"I was impressed by the very professional and courteous response from Warranty Direct staff to my call."Mr C.V.S - 15/01/2016
"Warranty Direct took away the worry of an extremely large repair bill and filled me with confidence."Mr P. Wood - 07/01/2016
"Warranty Direct were very efficient. There were no quibbles and they got the job done."Mr J. Baker - 29/12/2015
"The claims department took away my anxiety over a very worrying situation with my vehicle."Mr S. Free - 29/12/2015
"The claim was settled as per the policy and in very good time, thank you."Mr D Brooks - 01/11/2015
"A honest company with matching ethics and integrity geared for the total care of its customers."Mr R Keeley-Callan - 01/10/2015
"Very impressive, courteous and friendly customer service."Mr J King - 01/08/2015
"First class service. Would not hesitate to recommend your services to others."Mr J Worthington - 01/08/2015
"Warranty Direct is an excellent company. Staff are first rate and the product and service excellent."Mr K Ross - 01/07/2015
"Excellent service. Well done. Thank you"Mr D Berman - 01/06/2015
"Warranty Direct has a hassle free service."Mr Dyer - 01/04/2015
"A superb service, and one that I would highly recommend to others."Mr S Phelps - 01/03/2015
"Delighted. No hassle service. Cheque came within 2-3 days and the staff were all great!"Mr N Robertson - 01/02/2015
"Just made my first claim, everything went like clockwork, excellent!"Mr R Bone - 01/01/2015
"Very quick response to my claim over the Christmas and New Year period. No quibbles."Mr A Thomas - 01/01/2015
"Warranty Direct have a very helpful team who respond and arrange payment quickly when making a claim."Mr K Lockwood - 01/01/2015
"Very pleased with friendly, prompt and professional service. Highly recommended..."Mr K Lett - 20/11/2014
"Pleasantly surprised in the efficiency of dealing with my claim."Mr S Amerat - 08/07/2014
How do I make a motor claim?

When the worst happens and you need to make a claim, follow the Warranty Direct procedure laid out below and your costs will be refunded within days.

STEP 1

If you have broken down, call-out your preferred recovery company (if you don't have a breakdown recovery policy you should ask us about our cover options now - before it's too late!). If your breakdown recovery company cannot repair the vehicle, arrange for them to take it to your regular garage. If this is not possible, ask them to take it to an independent VAT registered garage. This will ensure that any costs you are exposed to are minimised.

If you have not broken down, please call our claim engineers on 0330 123 3960 and we will provide you with details of your local approved repair centre. If you have a regular garage, arrange for the car to be booked in and diagnosed.

Although you can choose where to take your car to be repaired - if you take it to one of our nationwide network of contracted repairers we will settle directly with the garage.

You will need the following documents:
Your policy and schedule which were issued to you by Warranty Direct.

  • Proof of servicing for your vehicle
  • Current MOT certificate
STEP 2

The repairer will establish the cause of the breakdown and confirm that the faulty parts are covered by the certificate. They will then need to agree the costs for the repair with the Warranty Direct Limited Claims Department by telephoning 0330 123 3960. Once the costing is agreed they may proceed with the repairs to your vehicle.

Claims are authorised over the telephone to ensure that your car is back on the road as quickly as possible.

STEP 3

If you have taken your car to one of our contracted network of repairers we will settle the bill for any authorised repairs directly with the garage, if not then please send the following documentation to Warranty Direct:

  • The receipted repair invoice
  • The invoice for your vehicle's last service
  • A copy of the current MOT certificate for your vehicle
STEP 4

Warranty Direct will send you a cheque for the agreed amount of the repairs.

Download claim form

Warranty Direct partners include:

Admiral
Autotrader
Confused
Diamond
Gocompare
HPI
Moneysupermarket
RT Money
Telegraph
This is Money
uswitch
Whatcar
Partsgateway
Money
Be Wiser
Bennetts
Would you like us to call you back?
Call: 0800 731 7001email:contact@warrantydirect.co.uk