Contact Us

If you need to get in touch, our customer advisors can help!

"A honest company with matching ethics and integrity geared for the total care of its customers."Mr R Keeley-Callan - 01/10/2015
"Very impressive, courteous and friendly customer service."Mr J King - 01/08/2015
"First class service. Would not hesitate to recommend your services to others."Mr J Worthington - 01/08/2015
"Warranty Direct is an excellent company. Staff are first rate and the product and service excellent."Mr K Ross - 01/07/2015
"Excellent service. Well done. Thank you"Mr D Berman - 01/06/2015
"Warranty Direct has a hassle free service."Mr Dyer - 01/04/2015
"A superb service, and one that I would highly recommend to others."Mr S Phelps - 01/03/2015
"Delighted. No hassle service. Cheque came within 2-3 days and the staff were all great!"Mr N Robertson - 01/02/2015
"Just made my first claim, everything went like clockwork, excellent!"Mr R Bone - 01/01/2015
"Very quick response to my claim over the Christmas and New Year period. No quibbles."Mr A Thomas - 01/01/2015
"Warranty Direct have a very helpful team who respond and arrange payment quickly when making a claim."Mr K Lockwood - 01/01/2015
"Very pleased with friendly, prompt and professional service. Highly recommended..."Mr K Lett - 20/11/2014
"Pleasantly surprised in the efficiency of dealing with my claim."Mr S Amerat - 08/07/2014
Contact us:

We hope that you will find our site easy to use. However, if for any reason you wish to speak to someone in person, then please call our customer advisors.

We are open for general enquiries from 8:30am to 8:00pm Monday to Thursday, Friday 8:30am to 6:00pm and 9:00am to 4:00pm Saturday (call 0800 731 7001).

Claims engineers are available from 9:00am to 6:00pm Monday to Friday and Saturday 9:00am to 12:30pm (call 0330 123 3960).

Telephone calls may be monitored and recorded with the aim of improving our service.

If you wish to contact us by email, our address is We will aim to respond to you the same day but in any case within 24 hours.

If any members of the press would like further information regarding Warranty Direct, please contact: Andy Bothwell

Our full postal address is:
Warranty Direct Ltd
Quadrant House
20 Broad Street Mall

Registered Office:
Pinnacle House
A1 Barnet Way

Complaints Procedure
If you have a complaint about any of our services, please let us know so that we have the opportunity to investigate the problem and put things right. You should first send your complaint to:

Customer Relations
Warranty Direct Limited
Quadrant House
20 Broad Street Mall

A complaint handler will investigate your complaint. They will not have been directly involved in the issue you are complaining about.


  1. If we need to ask you for more information, we will tell you why this is necessary.
  2. If we need to take action to settle the problem, we will tell you what action we will take and keep you up to date with any developments.
  3. We will give you a clear written explanation for our action. If we need to pay any undisputed amount due under the policy, we will do this quickly and this will not affect your complaint.
  4. We will issue our final response.

We will keep you informed in line with the following service standards.

  1. We will return your phone calls within two working days.
  2. When we receive your complaint, we will usually acknowledge this in writing on the same day, but in any case within five working days. The acknowledgement will include the relevant complaint handler's details and a copy of these procedures.
  3. Within four weeks of receiving your complaint, we will send you a:
    • final response; or
    • holding response, which will explain why we cannot yet settle your complaint, and will give you a date by which we will contact you again. You will receive a final response or another holding response within a further four weeks.

If we are unable to respond to your complaint within eight weeks or the matter is still not resolved to your satisfaction you have the right to refer your complaint to the Financial Ombudsman Service but must do so within 6 months of the date of our final decision letter.

If you refer your complaint outside of this 6 month time frame, the Financial Ombudsman Service will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example if the Ombudsman believes that the delay was as a result of exceptional circumstances.

The Financial Ombudsman Service
Exchange Tower,
London E14 9SR

Telephone: 0800 023 4 567 (free if calling from a fixed line) or 0300 123 9 123

There are some instances when the FOS cannot consider complaints. This procedure will not prejudice your right to take legal proceedings.

Online dispute resolution
We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution.

Please click here to view our Complaints Publication Report

We are covered by the Financial Services Compensation Scheme (the Scheme). You may be entitled to compensation from the Scheme if we cannot meet our obligations. Further information about compensation arrangements is available from the Financial Services Compensation Scheme, telephone number 020 7741 4100 or

This cover is governed by English law. Any legal proceedings will be held in the courts of England and Wales unless you live in Scotland or Northern Ireland, in which case you will be entitled to commence legal proceedings in your local courts. In any other cases unless there is agreement to the contrary English law will apply.

Data Protection Act 1998
We will keep any personal information you give us, in line with the Data Protection Act 1998, for the purpose of providing insurance and handling claims. This may mean passing the information to third parties.

Warranty Direct partners include:

Honest John
RT Money
This is Money
Be Wiser
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Call: 0800 731