Our breakdown and roadside recovery operator is called AXA Assistance. It is part of the giant AXA Insurance organisation and is one of the largest insurance companies in the world. It is in fact the largest breakdown/recovery provider in Europe. It operates as a discreet, unbranded provider for a whole host of insurance companies/motor manufacturers across Europe (Harley Davidson for example). They provide their service using a network of very select private independent garages and agents.
The average response time is 45 minutes and 4 out of 5 vehicles are fixed at the roadside*.
*AXA Assistance 2014
Cover is available for private cars or motorcycles which are under 16 years of age (11 years within Europe), do not exceed 3,500 kg in gross weight, 5.1m in length, 1.95m in height and 2.1m in width.
Yes. If your vehicle breaks down whilst towing a caravan or trailer we will recover your vehicle together with the caravan or trailer providing they do not exceed the following dimensions: 8m in length, 3m in height and 2.25m in width. You must carry a serviceable spare tyre and wheel for your vehicle, caravan or trailer, if it is designed to carry one.
At the roadside you will be asked to pay for them. If they are parts covered by a mechanical breakdown insurance warranty you can claim them back by calling your warranty telephone number and then sending the receipt to them.
Ring the emergency help line and discuss the matter with them. If you are on a journey they will offer you some alternatives; trains, buses or alternative transport up to a specified cost; or a 24 hr car hire option is available; whatever the situation trained staff will help you to decide upon the best course of action.
Home rescue is part of the BreakdownCare Plus service. If you opted for the less expensive BreakdownCare option, then you will not be covered but, if requested, our operator will attend at your additional cost.
Ring the emergency number and the help line staff will despatch help immediately. The rescue unit that attends to you will aim to get the car mobile at the roadside by making a repair. If they cannot repair it they will move it to the nearest service centre, usually within 15 miles. If you have BreakdownCare Plus, movement to home or your end destination (or nearest repair centre at either of those locations) will also be offered.
Yes indeed, breakdown, accidents, punctured tyres and running out of fuel etc. The only situation in which you might be better advised to seek help elsewhere would be the case of lost keys. That situation is not strictly a breakdown and it would be quicker for you to call an authorised dealer directly for replacement keys to be cut.
The scheme covers the car; therefore anyone driving it can access the helpline in the same way as you. The numbers to call are featured in your Policy Document.
BreakdownCare and BreakdownCare Plus cover the car you register, not you in another person's vehicle. You would have to check the cover that the other person has on their vehicle.
Yes, if you purchase BreakdownCare Plus. Your Policy Document details the lines that you ring if travelling in Europe and a problem arises. You will be put through to English speaking staff who will organise assistance. If you have a warranty keep the receipts and claim back when you return, ideally letting the authorisation centre know from abroad that work is being carried out.
We will recover your vehicle from the scene of an accident if it is immobilised and will offer similar solutions as if you had broken down to ensure the minimum inconvenience.
Yes, we will arrange, at your or your insurance company's cost, for your vehicle's windscreen or tyres to be replaced at the roadside.
Yes, we will assist up to a maximum cost of £250.
Payment for any products on the Warranty Direct website can be made with any major credit or debit card.
If you wish to buy offline or to discuss your requirements in detail please call one of our sales representatives on 0800 097 8827.
All payments are taken via Sage Pay's secure server.