Terms of Business

The important guidelines of being a Warranty Direct customer.

"Warranty Direct are an honourable organisation and provide a high level of quality cover."Mr C. Burden - 14/04/2016
"Warranty Direct were as good as their word and settled the refund extremely quickly."Mrs L. Greenberg - 28/03/2016
"My Warranty Direct policy provides peace of mind in the unexpected event of a major failure."Mr R. Minashi - 10/03/2016
"Warranty Direct took the hassle out of getting my refund of garage fees and made the whole process easy."Mr D.Cox - 09/02/2016
"I was impressed by the very professional and courteous response from Warranty Direct staff to my call."Mr C.V.S - 15/01/2016
"Warranty Direct took away the worry of an extremely large repair bill and filled me with confidence."Mr P. Wood - 07/01/2016
"Warranty Direct were very efficient. There were no quibbles and they got the job done."Mr J. Baker - 29/12/2015
"The claims department took away my anxiety over a very worrying situation with my vehicle."Mr S. Free - 29/12/2015
"The claim was settled as per the policy and in very good time, thank you."Mr D Brooks - 01/11/2015
"A honest company with matching ethics and integrity geared for the total care of its customers."Mr R Keeley-Callan - 01/10/2015
"Very impressive, courteous and friendly customer service."Mr J King - 01/08/2015
"First class service. Would not hesitate to recommend your services to others."Mr J Worthington - 01/08/2015
"Warranty Direct is an excellent company. Staff are first rate and the product and service excellent."Mr K Ross - 01/07/2015
"Excellent service. Well done. Thank you"Mr D Berman - 01/06/2015
"Warranty Direct has a hassle free service."Mr Dyer - 01/04/2015
"A superb service, and one that I would highly recommend to others."Mr S Phelps - 01/03/2015
"Delighted. No hassle service. Cheque came within 2-3 days and the staff were all great!"Mr N Robertson - 01/02/2015
"Just made my first claim, everything went like clockwork, excellent!"Mr R Bone - 01/01/2015
"Very quick response to my claim over the Christmas and New Year period. No quibbles."Mr A Thomas - 01/01/2015
"Warranty Direct have a very helpful team who respond and arrange payment quickly when making a claim."Mr K Lockwood - 01/01/2015
"Very pleased with friendly, prompt and professional service. Highly recommended..."Mr K Lett - 20/11/2014
"Pleasantly surprised in the efficiency of dealing with my claim."Mr S Amerat - 08/07/2014

Warranty Direct is an Insurance Intermediary authorised and regulated by the Financial Conduct Authority. We are on the Financial Services Register and our Firm Reference Number is 309075, which you can check at www.fca.org.uk/register. Policies are subject to English Law.

We are covered by the Financial Services Compensation Scheme (the Scheme). You may be entitled to compensation from the Scheme if we cannot meet our obligations. Further information about compensation arrangements is available from the Financial Services Compensation Scheme, telephone number 020 7741 4100 or www.fscs.org.uk

This cover is governed by English law. Any legal proceedings will be held in the courts of England and Wales unless you live in Scotland or Northern Ireland, in which case you will be entitled to commence legal proceedings in your local courts. In any other cases unless there is agreement to the contrary English law will apply.

All policies and documents must be checked by our clients to ensure that they are correct, and that they meet their requirements. It is the responsibility of purchaser of the policy to ensure that it meets their requirements. If in doubt about your cover under a policy please ask for clarification. All clients will give us authority to retain documents when we feel this is appropriate for the protection of the insurer or in the client's interest or in our interest. Under no circumstances can our staff answer questions or give advice on policies not arranged by us.

Non-disclosure can lead to policies being made void or claims being rejected.

Force Majeure. We shall not be liable for any failure to perform our obligations hereunder if such failure results from any act of God, government act, civil commotion, riots, legislation, weather conditions or actions of companies or persons outside our control.

Photocopying is done on the understanding that any breach of copyright will be the responsibility of the person requesting the photocopying. We do not accept responsibility for damage to any article. We reserve the right to decline to photocopy any item.

All clients transacting business with Warranty Direct Ltd will be deemed to have accepted these terms of business. We reserve the right to amend our Terms of Business. Our Terms of Business do not affect the Consumers Statutory rights.

Data Protection Act 1998

We will keep any personal information you give us, in line with the Data Protection Act 1998, for the purpose of providing insurance and handling claims. This may mean passing the information to third parties.

Warranty Direct partners include:

Admiral
Autotrader
Confused
Diamond
Gocompare
Honest John
HPI
Moneysupermarket
RT Money
Telegraph
This is Money
uswitch
Whatcar
Partsgateway
Money
Be Wiser
Bennetts
Would you like us to call you back?
Call: 0800 731 7001email:contact@warrantydirect.co.uk