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Get a 20% discount on all extended warranties online with promo code NOV20*.
Found a warranty cheaper online? Call us today and see if we can match it or beat the price**.

*Terms and conditions apply. Not in conjunction with any other offer. Offer valid online only from November 6th - 30th 2017.
** On eligible cover only.

Breakdown FAQs

Got questions?
Most of them can probably be answered below...

"I am amazed that everyone is so courteous and prompt and that the product is really as good as it seems."Mrs D Ward - 23/01/2017
"Good service, no problems, easy to use, good communications. Reasonably quick payment."Mr I Tidmarsh - 23/01/2017
"Impressed with no fuss, quick service. Thank you, I will recommend Warranty Direct to friends."Mr W Tweddell - 05/01/2017
"The team are polite, friendly and helpful, and service is excellent."Mr M Palider - 26/10/2016
"I was very happy with the service Warranty Direct provided."Mr N Phillips - 26/10/2016
"Good service and friendly staff on the phone."Mrs S Smith - 17/10/2016
"The service was first class. I hope they carry on this good work."Mr W Blyth - 05/10/2016
"I would like to thank all the team at Warranty Direct. I could not have asked for a better service."Mr A. Yiasoumi - 15/08/2016
"We had quick and excellent service from your company. Very pleased with the service we received."Mr M. Coulson - 12/08/2016
"Excellent all round and I have been recommending Warranty Direct to friends."Ms S. Donaghue - 25/07/2016
"I thought everyone was so helpful from start to finish with my claim."Mr D. Botos - 13/07/2016
"Better than any other warranty I have used."Mr G. Tomkins - 04/07/2016
"I am well satisfied with all dealings with you."Mr W.Markham - 27/06/2016
"No quibble settlement of my claim. Would I recommend Warranty Direct? Yes - without question! Thank you!"Mr R. Buttifant - 27/06/2016
"My claim payment was received 7 days after posting the claim form. Wow! Can anyone beat that? That is service!"Mr R. Catherall - 01/06/2016
"Excellent service with no quibbling. I would very highly recommend Warranty Direct to anyone."Mr P. Hides - 31/05/2016
"I really cannot think of any way you can improve as your service is already outstanding!"Mr J.P. Handley - 11/05/2016
"Warranty Direct offer a first class service from beginning to end."Mr J. Dickson - 15/04/2016
"Warranty Direct are an honourable organisation and provide a high level of quality cover."Mr C. Burden - 14/04/2016
"Warranty Direct were as good as their word and settled the refund extremely quickly."Mrs L. Greenberg - 28/03/2016
"My Warranty Direct policy provides peace of mind in the unexpected event of a major failure."Mr R. Minashi - 10/03/2016
"Warranty Direct took the hassle out of getting my refund of garage fees and made the whole process easy."Mr D.Cox - 09/02/2016
"I was impressed by the very professional and courteous response from Warranty Direct staff to my call."Mr C.V.S - 15/01/2016
"Warranty Direct took away the worry of an extremely large repair bill and filled me with confidence."Mr P. Wood - 07/01/2016
"Warranty Direct were very efficient. There were no quibbles and they got the job done."Mr J. Baker - 29/12/2015
"The claims department took away my anxiety over a very worrying situation with my vehicle."Mr S. Free - 29/12/2015
"The claim was settled as per the policy and in very good time, thank you."Mr D Brooks - 01/11/2015
"A honest company with matching ethics and integrity geared for the total care of its customers."Mr R Keeley-Callan - 01/10/2015
"Very impressive, courteous and friendly customer service."Mr J King - 01/08/2015
"First class service. Would not hesitate to recommend your services to others."Mr J Worthington - 01/08/2015
"Warranty Direct is an excellent company. Staff are first rate and the product and service excellent."Mr K Ross - 01/07/2015
"Excellent service. Well done. Thank you"Mr D Berman - 01/06/2015
"Warranty Direct has a hassle free service."Mr Dyer - 01/04/2015
"A superb service, and one that I would highly recommend to others."Mr S Phelps - 01/03/2015
"Delighted. No hassle service. Cheque came within 2-3 days and the staff were all great!"Mr N Robertson - 01/02/2015
"Just made my first claim, everything went like clockwork, excellent!"Mr R Bone - 01/01/2015
"Very quick response to my claim over the Christmas and New Year period. No quibbles."Mr A Thomas - 01/01/2015
"Warranty Direct have a very helpful team who respond and arrange payment quickly when making a claim."Mr K Lockwood - 01/01/2015
"Very pleased with friendly, prompt and professional service. Highly recommended..."Mr K Lett - 20/11/2014
"Pleasantly surprised in the efficiency of dealing with my claim."Mr S Amerat - 08/07/2014
A

Our breakdown and roadside recovery operator is called AXA Assistance. It is part of the giant AXA Insurance organisation and is one of the largest insurance companies in the world. It is in fact the largest breakdown/recovery provider in Europe. It operates as a discreet, unbranded provider for a whole host of insurance companies/motor manufacturers across Europe (Harley Davidson for example). They provide their service using a network of very select private independent garages and agents.

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The average response time is 45 minutes and 4 out of 5 vehicles are fixed at the roadside*.

*AXA Assistance 2014

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Cover is available for private cars or motorcycles which are under 16 years of age (11 years within Europe), do not exceed 3,500 kg in gross weight, 5.1m in length, 1.95m in height and 2.1m in width.

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Yes. If your vehicle breaks down whilst towing a caravan or trailer we will recover your vehicle together with the caravan or trailer providing they do not exceed the following dimensions: 8m in length, 3m in height and 2.25m in width. You must carry a serviceable spare tyre and wheel for your vehicle, caravan or trailer, if it is designed to carry one.

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At the roadside you will be asked to pay for them. If they are parts covered by a mechanical breakdown insurance warranty you can claim them back by calling your warranty telephone number and then sending the receipt to them.

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Ring the emergency help line and discuss the matter with them. If you are on a journey they will offer you some alternatives; trains, buses or alternative transport up to a specified cost; or a 24 hr car hire option is available; whatever the situation trained staff will help you to decide upon the best course of action.

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Home rescue is part of the BreakdownCare Plus service. If you opted for the less expensive BreakdownCare option, then you will not be covered but, if requested, our operator will attend at your additional cost.

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Ring the emergency number and the help line staff will despatch help immediately. The rescue unit that attends to you will aim to get the car mobile at the roadside by making a repair. If they cannot repair it they will move it to the nearest service centre, usually within 15 miles. If you have BreakdownCare Plus, movement to home or your end destination (or nearest repair centre at either of those locations) will also be offered.

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Yes indeed, breakdown, accidents, punctured tyres and running out of fuel etc. The only situation in which you might be better advised to seek help elsewhere would be the case of lost keys. That situation is not strictly a breakdown and it would be quicker for you to call an authorised dealer directly for replacement keys to be cut.

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The scheme covers the car; therefore anyone driving it can access the helpline in the same way as you. The numbers to call are featured in your Policy Document.

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BreakdownCare and BreakdownCare Plus cover the car you register, not you in another person's vehicle. You would have to check the cover that the other person has on their vehicle.

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Yes, if you purchase BreakdownCare Plus. Your Policy Document details the lines that you ring if travelling in Europe and a problem arises. You will be put through to English speaking staff who will organise assistance. If you have a warranty keep the receipts and claim back when you return, ideally letting the authorisation centre know from abroad that work is being carried out.

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We will recover your vehicle from the scene of an accident if it is immobilised and will offer similar solutions as if you had broken down to ensure the minimum inconvenience.

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Yes, we will arrange, at your or your insurance company's cost, for your vehicle's windscreen or tyres to be replaced at the roadside.

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Yes, we will assist up to a maximum cost of £250.

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Payment for any products on the Warranty Direct website can be made with any major credit or debit card.

VisaDeltaElectronMaster cardMaster card debit

If you wish to buy offline or to discuss your requirements in detail please call one of our sales representatives on 0800 097 8839.

All payments are taken via Sage Pay's secure server.

Warranty Direct partners include:

Admiral
Autotrader
Confused
Diamond
Gocompare
HPI
Moneysupermarket
RT Money
This is Money
uswitch
Whatcar
Partsgateway
Money
Be Wiser
Bennetts
Would you like us to call you back?
Call: 0800 097 8839email:contact@warrantydirect.co.uk